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Costs: Shipping charges for the wine racks are based on actual weight. Rates are shown for your order during the checkout process. Charges vary depending on size of the rack and the order. We use Fed Ex ground and UPS ground services exclusively for furniture items. US Postal Priorty Mail is used for selected shipments. Our routing team will choose the best ground method based on your location. PO Boxes: We cannot deliver to PO boxes or military APO addresses. Our ground carriers will only deliver to a valid street address. Sometimes a Box or RT. is part of an address. This is acceptable. Ground Service Only: No 2nd Day or Next Day service is available due to the cost and size factors involved. Lead Time: Some items are in stock and some are made to order. Generally speaking it takes approximately 2 weeks to process and ship your barstool order and 2 to 8 additional days shipping time depending on where you live. Some items are in stock and available for immediate shipment. Our warehouse is located in the Southeast. West coast orders will arrive in 12 - 14 days from date of order. East coast will take 8 - 10 days. Middle America will take 10 - 12 days total. Damage: You are encouraged to inspect your shipment for obvious or concealed damage. If you observe any visible box damage, inspect your shipment immediately. Note any damage to driver prior to signing for a shipment in good condition. Our products are very durable and are packed exceptionally well. However, occasionally internal damage does occur. We will assist you in all claims and replacement merchandise needed provided you report damages within 48 hours from the receipt of your shipment. This can be done via phone (706)234-4825 or via email (use contact form below). Our normal business hours are M-F, 8-5 est. We answer all emails within 24 hours. Tracking Shipments: Your shipments can be tracked online at www.fedex.com or www.ups.com. A tracking number can be obtained via email only 5 days after your order has been placed. We can provide you with a unique tracking number on request after that period. This allows sufficient time for your shipment to enter the shipping system. Returns: All returned merchandise is subject to a 10% restocking fee. No returns will be accepted without an RMA number. Return Merchandise Authorization may be obtained via email only! All returns must be sent freight prepaid by ground service. Merchandise must be packaged in original container and packing. Items must arrive in new, salable condition. No Returns will be accepted after 30 days from date of shipment. |
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Ph: (706)234-4825 M-F, 8-5 est.
