Our Shipping Policies

Shipping charges for the bar stools are based on weight and vary according to the item. This applies to US shipments only within the lower 48 states. We use Fed Ex ground and UPS ground services exclusively. US Postal service is used for some of the smaller items. Our routing team will choose the best ground method based on your location. Larger orders of 10 pieces or more may go via common carrier truck. This option works best only when shipping to a commercial location with a loading dock although residential delivery is available. (Call for an actual freight quote in this situation).

Canadian residents , call for shipping quote. No other international service is available.

Ground Service Only: No 2nd Day or Next Day service is available due to the cost and size factors involved.

Lead Time: Some items are in stock and some are made to order. Generally speaking it takes approximately 2 weeks to process and ship your order and 2 to 8 additional days shipping time depending on where you live. Our warehouse is located in the Southeast. Most wrought iron items are shipped in 2 weeks. Other items are in stock and available for immediate shipment

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Damage: You are encouraged to inspect your shipment for obvious or concealed damage. If you observe any visible box damage, inspect your shipment immediately. Note any damage to driver prior to signing for a shipment in good condition. Our products are very durable and are packed exceptionally well. However, occasionally internal damage does occur. We will assist you in all claims and replacement merchandise needed provided you report damages within 48 hours from the receipt of your shipment. This can be done via phone (706)235-1670 or contact us via the "contact us" button below. Our normal business hours are M-F, 8-5 est. We answer all emails within 1 business day or less.

Tracking Shipments: Your shipments can be tracked online at www.fedex.com or www.ups.com. A tracking number can be obtained via email only two weeks after your order has been placed. We will provide you with a unique tracking number on request after the two week period. This allows sufficient time for your shipment to enter the shipping system.

Returns: All returned merchandise is subject to a 25% restocking fee. No returns will be accepted without an RMA number. Return Merchandise Authorization may be obtained via email only! All returns must be sent freight prepaid by ground service. Merchandise must be packaged in original container and packing, Items must arrive in new, salable condition. Failure to comply with our return policy will result in additional chargebacks.