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Policies

Shipping charges for the bar stools are based on weight and vary according to the item. This applies to US shipments only within the lower 48 states. We use Fed Ex ground and UPS ground services exclusively. US Postal service is used for some of the smaller items. Our routing team will choose the best ground method based on your location. Larger orders of 10 pieces or more may go via common carrier truck. This option works best only when shipping to a commercial location with a loading dock although residential delivery is available. (Call for an actual freight quote in this situation). 

Freight fees for the bar stools can be expense BUT on orders of 3 -6 or more stools, you can potentially save a lot of money if you allow us to select a common carrier for delivery over Fed Ex ground. If you can accept an order at a commercial address, then there is additional savings because the common carriers have a fee to bring a truck into a residential area. They run 53'; tractor trailers normally and those just aren't suited for servicing a residential cul-de-sac location for example.

If you like our products and would like for us to explore other freight options, contact us, let us know what you are interested in and where you are and we will obtain the most favorable freight quote we can find. You can call us or use our contact form via email. Here's a link ...

Contact Us

Canadian residents , call for shipping quote. No other international service is available.

Ground Service Only: No 2nd Day or Next Day service is available due to the cost and size factors involved.

Lead Time: Some items are in stock and some are made to order. Generally speaking it takes approximately 2 weeks to process and ship your order and 2 to 8 additional days shipping time depending on where you live. Our warehouse is located in the Southeast. Most wrought iron items are shipped in 2 weeks. Other items are in stock and available for immediate shipment

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Damage: You are encouraged to inspect your shipment for obvious or concealed damage. If you observe any visible box damage, inspect your shipment immediately. Note any damage to driver prior to signing for a shipment in good condition. Our products are very durable and are packed exceptionally well. However, occasionally internal damage does occur. We will assist you in all claims and replacement merchandise needed provided you report damages within 48 hours from the receipt of your shipment. This can be done via phone at (706)235-1670 or contact us via the "contact us" button below. Our normal business hours are M-F, 8-5 est.  We answer all emails within 1 business day or less.

Tracking Shipments: Your shipments can be tracked online at www.fedex.com  or  www.ups.com.  A tracking number can be obtained via email only two weeks after your order has been placed. We will provide you with a unique tracking number on request after the two week period. This allows sufficient time for your shipment to enter the shipping system.

Returns:  All returned merchandise is subject to a 25% restocking fee. No returns will be accepted without an RMA number. Return Merchandise Authorization may be obtained via email only! All returns must be sent freight prepaid by ground service. Merchandise must be packaged in original container and packing, Items must arrive in new, salable condition. Failure to comply with our return policy will result in additional chargebacks.

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